If you no longer use your M99 Casino account, you can request its closure through customer support. Before proceeding, make sure you understand that account deletion may be permanent and could affect your access to transaction records, bonuses, and any remaining balance.
Before Closing Your Account
- Withdraw any available funds, if permitted.
- Complete or cancel pending bets and transactions.
- Use any eligible bonuses according to their terms.
- Save important account, payment, or transaction information.
- Check whether you have any unresolved support requests.
How to Request Account Deletion
- Sign in to your M99 Casino account.
- Open the Help, Support, or Contact Us section.
- Send a written request asking for permanent account closure and deletion.
- Include the email address or phone number associated with your account.
- Complete any identity verification requested by the support team.
- Wait for confirmation that your account has been closed.
Do not send your password or full payment-card details in a support message. Use only the official M99 Casino website or verified support channels.
Consider Temporary Self-Exclusion
If you want to take a break rather than permanently delete your account, ask support about self-exclusion or a temporary account suspension. This may be a better option if you might want to return later. If gambling is becoming difficult to control, consider contacting a recognized gambling-support organization in your country.
After the Account Is Closed
Keep the closure confirmation for your records. Marketing messages may continue briefly, so unsubscribe from promotional emails if necessary. If you later decide to play M99 Casino on Android, contact official support to ask whether a new or previously closed account can be used, and follow the applicable terms.
